Warranty, repair and refund rights in Malta: a practical starting point

The EU legal-guarantee baseline

The EU's Your Europe guidance states that faulty goods, or goods that do not look or work as advertised, must be repaired or replaced by the seller at no cost. If that is impossible, or cannot be done within a reasonable time and without significant inconvenience, a full or partial refund may be available.

The guidance states that consumers have a minimum two-year legal guarantee from receipt of the goods. National rules can provide additional protection, so check the current Malta position for your facts.

Collect evidence before contacting the seller

• Receipt, invoice, order confirmation, or another proof of purchase.
• Photographs or video showing the defect.
• The model, serial number, delivery date, and date the problem appeared.
• Any diagnosis, repair note, prior replacement, or messages with the seller.

Ask for a clear remedy

Write to the seller rather than relying only on a manufacturer conversation. Explain the defect, attach the essential evidence, and state whether you are requesting repair or replacement. If earlier attempts failed or caused significant inconvenience, explain why you are requesting another remedy.

If the seller rejects or ignores the request

Ask for the reason in writing and preserve the response. You can then present the full record through the MCCAA complaint process or seek independent advice. FairReply can organise and deliver the private evidence package, but does not decide legal rights or guarantee an outcome.