FairReply

Trust & privacy

FairReply is built to be fair to consumers and companies alike. Here is exactly how evidence, privacy, and the company's side of the story work.

Evidence policy

No anonymous complaints — every case is tied to a real, contactable person.
Each case requires genuine evidence: a receipt, invoice, photos, emails, warranty or repair notes.
Our team reviews each case before it is delivered to the company.
Cases without sufficient evidence are not forwarded.

Private by design

Nothing is published. No public reviews, no public scores, no name-and-shame.
Your case is shared with exactly one party: the company it concerns.
Companies see only what they need to resolve the case.
We may use anonymised, aggregated data for sector statistics — never your name or documents.

Fair to companies

Companies are notified professionally and given a clear window to respond — free, always.
They can resolve, explain, ask for more information, or dispute the facts.
FairReply is a neutral intermediary. We don't take sides; we chase answers.
Companies that engage and resolve are never penalised for hearing from us.

Honest feedback, kept private

After a case is resolved or closed, the consumer can rate the response, communication, fairness, and resolution.
The individual review and score stay inside FairReply — they are never posted as a public review or public company score.
Feedback may contribute to anonymised aggregate insights only after the consumer confirms this use.
A single review never becomes a public verdict. The Malta pilot will test the questions and scoring before any wider rollout.

Privacy & GDPR

We process your data under EU GDPR, with your explicit consent as the lawful basis for forwarding your case.
Your contact details are used for case updates and verification — they are not sold or shared beyond your case.
Evidence documents are stored securely and retained only as long as your case needs them.
You can request a copy or deletion of your data at any time by emailing cases@getfairreply.com.

Common questions

What evidence do I need to file a complaint with FairReply?

Every case requires genuine evidence: a receipt, invoice, photos, emails, warranty or repair notes. No anonymous complaints are accepted — each case is tied to a real, contactable person, and our team reviews it before it is delivered to the company.

Is my complaint published publicly?

No. Nothing is published — no public reviews or public scores. Your case is shared with exactly one party: the company it concerns. FairReply may use anonymised, aggregated data for sector statistics, never your name or documents.

Is FairReply fair to companies?

Yes. Companies are notified professionally, responding is always free, and they can resolve, explain, ask for more information, or dispute the facts. FairReply is a neutral intermediary — we don't take sides, we chase answers.

How does FairReply handle my personal data?

Data is processed under EU GDPR with your explicit consent as the lawful basis for forwarding your case. Contact details are used for case updates and verification only, evidence is stored securely for the duration of your case, and you can request a copy or deletion at any time via cases@getfairreply.com.

Does FairReply collect company ratings?

After a case is resolved or closed, the consumer may submit private feedback about the company's response, communication, fairness, and resolution. The individual review and score are not published. With the consumer's confirmation, feedback may contribute to anonymised aggregate insights.